Visitor
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1 Message
Account issues with peacock
Why is Peacock asking me to upgrade when my package already includes Premium?
I spent 2 hours with Xfinity nothing got resolved. I need better customer care and someone that can understand my English and the situation.
XfinityJustinM
Official Employee
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1.2K Messages
14 days ago
Hi @user_ub1z7z,
Thanks for making us aware of this issue. You've come to the right place for help, we want to make sure you are able to enjoy your favorite visual pleasures. Firstly, have you visited Xfinity.com/subscriptions to confirm that your subscription is still showing as active?
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