1 Message
activate peacock reward
On Dec 20th 2023 I first started to try to get my free reward. I'm a Diamond member. I requested a reward for free peacock premium. I spent about 7-8 hours on the phone with Xfinity I got two different ECM # . I only got one call back form Xfinity. I cannot activate my reward. Every time I get the same message . This is not anyway to run a offer. I have been a loyal customer left out of this offer.
We’re sorry, your account isn’t eligible for this Peacock offer
XfinityEricB
Official Employee
•
1.7K Messages
11 months ago
Hello @user_shfvf5, and thank you for reaching out about your activation issue. I would be happy to get you the help you need with the activation issue.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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