Visitor
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1 Message
Adult Subscription
I ordered an adult channel a while back and I can't seem to cancel it online or with the automated support service! What can I do to cancel this?
Visitor
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1 Message
I ordered an adult channel a while back and I can't seem to cancel it online or with the automated support service! What can I do to cancel this?
XfinityJoeTru
Official Employee
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7K Messages
3 years ago
Hello user_b617f7. Thank you for visiting and posting on our Forum. Our team can assist with the change of service issue you're experiencing. To start, what error are your getting when trying to remove the subscription service online?
Also, we have a "Manage Channels" app in our X1 box. Have you tried to use this? You can learn more about this feature on our website here: https://www.xfinity.com/support/articles/x1-manage-channels-app-overview
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