All my Streaming Apps keep having to pause

Prime, HBO Max, Paramount+ all take a long time to download something to play then keep stopping to load throughout the show. VERY irritating. Able to get better streaming using tablet. Do I need a new box?

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XfinityMartyR

Official Employee

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3.5K Messages

26 days ago

user_53ukoa Thank you for reaching out! I would recommend checking your cable connections to your TV box, and Xfinity Gateway/Modem and ensure the connections are finger tight. I would also recommend restarting both the TV box, and Xfinity Gateway/Modem with a full power cycle. This should help clear out stored cache, and reestablish a better connection to the network.
If you continue to have delays with the streaming apps, you may need an updated TV box.

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user_53ukoa

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2 Messages

Did all the cable connections etc. other than getting a new box. Still has issues, sometimes better than others (no rhyme or reason). Going to try and get a new TV box (it's going on 9 years old).

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1 day ago

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user_6807mz

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1 Message

2 days ago

I’m having the same issue

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XfinityAlfonso

Official Employee

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2.8K Messages

Hello user_6807mz thanks so much for adding your voice to the conversation here on our Xfinity Forums! Is this happening on all of the aforementioned apps, or others as well? And these are on the X1 box versions of these apps, correct? Have you done any self-troubleshooting, like a System Refresh, on the main X1 cable box?

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2 hours ago

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user_53ukoa

All my Streaming Apps keep having to pause

XfinityMartyR

user_53ukoa

user_6807mz

XfinityAlfonso

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