fretsman Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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I suddenly lost my ability to watch MSNBC, CNBC, CNN - I get a text box saying I have to subscribe. I have been paying for these channels for 3+ years!
user_q7133v Hello! We recommend attempting these steps if you are still experiencing the issue of being told you need to subscribe to channels:
Xfinity TV Box: Press the A button on your remote control to access the Help menu. Press the OK button to select the Restart tile. Press the OK button again to select Restart. It may take a few moments for the TV Box to restart.
If you use the Xfinity Stream App, we will need to initiate a refresh on our end and we would need to bring you into a DM.
user_d9k5f9
3 Messages
2 months ago
I am having the same issues.
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user_ooyn9t
10 Messages
2 months ago
Things have been this way all day. What the f***?
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fretsman
New Poster
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15 Messages
2 months ago
This is ridiculous, and they show in my account that services are working perfectly? I don't think so(
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user_ooyn9t
10 Messages
2 months ago
I suddenly lost my ability to watch MSNBC, CNBC, CNN - I get a text box saying I have to subscribe. I have been paying for these channels for 3+ years!
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XfinityBenjaminM
Official Employee
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1.6K Messages
2 months ago
Xfinity TV Box:
Press the A button on your remote control to access the Help menu.
Press the OK button to select the Restart tile.
Press the OK button again to select Restart.
It may take a few moments for the TV Box to restart.
If you use the Xfinity Stream App, we will need to initiate a refresh on our end and we would need to bring you into a DM.
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