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user_06cd48
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Visitor

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6 Messages

Saturday, January 18th, 2025 2:26 PM

Amber Alert

The Xfinity streaming app is unwatchable today. There was an Amber Alert last night and it's since been cancelled 8 hours ago. It keeps popping up everytime I try to watch something. I even tried to uninstall/reinstall the app but it's still happening.

Question

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Updated 

2 months ago

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0

MikeB39A

Problem Solver

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653 Messages

3 months ago

I just checked and mine is working fine. Where are you located?

It could be an isolated issue.

2

user_06cd48

Visitor

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6 Messages

Right outside of Houston (League City area). I'll start watching something that was recorded and after a few seconds it pops up repeating itself over and over. Live TV on the app is fine. The alert comes up and plays through the cycle then goes back to live tv. My issue is specifically on the recorded DVR shows.

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Reply

3 months ago

0

XfinityJamesC

Official Employee

 • 

2.1K Messages

Greetings, @user_06cd48! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Xfinity Stream app, but you have definitely come to the right place for assistance.

 

Can you tell me a little more about what's happening? Is this occurring on multiple devices, or just with the mobile app? Is this happening with all recordings? Can you tell if any OnDemand content is similarly affected?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_58b147

Visitor

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1 Message

3 months ago

I am seeing the same thing.  Get your company together... you only have one job to do, stream content.  Do better Xfinity.

1

XfinityLinda

Official Employee

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1.7K Messages

@user_58b147 Thank you for connecting with us about your concerns. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

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