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online111
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Sunday, February 9th, 2025 4:29 AM

app not streaming

virtual assistant is pointless.....i can log onto the app on my laptop but i get the eternal death spin when trying to stream tv. no outages and connection is fine.

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XfinityKassie

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10 days ago

 

online111 Good morning! Thank you for reaching out to our Xfinity Community Forums Team. That can definitely be frustrating when your services aren't working as designed. I'm happy to help get this figured out for you. Before we begin troubleshooting, can you please share any steps you have already tried on your end, and the model of device we will be working with? 

 

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online111

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17 Messages

Thank you. I’ll reach out later today when I have time to devote to this. 

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10 days ago

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XfinityKassie

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1.6K Messages

online111 Sounds good! I look forward to hearing back from you! 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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online111

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I was able to log in. Eternal death spin. I logged off and back on. Same spin. Cleared cache and cookies. No luck. Tried another browser. Same thing. I haven’t had this problem before like this. I’ve been able to log on in the past. 

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10 days ago

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XfinityJanelle

Official Employee

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1.4K Messages

Have you attempted to reboot the modem and the device itself? This may help with a fresh connection. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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online111

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17 Messages

I can but my device was the only one experiencing the problem. All other devices were working. 

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10 days ago

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online111

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10 days ago

Also, I was unable to open this chat from the initial post on my laptop where the problem originated. I’m having to converse on my phone. I found that odd. Like a block was installed of sorts. 

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