Contributor
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227 Messages
APPLE TV 4K
Lots of buffering and video freezing going on all of a sudden today and more audio drop outs than ever after switching from commercial to commercial and then again when it goes back to the program. Happening on my iPhone also. Not happening on my Amazon fire tv 4K max stick as I’m watching simultaneously on all 3. FYI, this is just to inform Xfinity. No help needed. Just need the app fixed.
XfinityThomasB
Official Employee
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2.4K Messages
13 days ago
Thank you for the update Viper122. Our engineering team is aware and actively working on a fix. Unfortunately, there is not a timeline that is available on when that might be available. Hope you have a happy holiday season.
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Viper122
Contributor
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227 Messages
12 days ago
Changed DNS servers and MTU settings on my router with no change at all. Reminder: Problem is not present on legacy channels or TV GO channels.
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Viper122
Contributor
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227 Messages
7 days ago
Took a break from Xfinity stream.and went to YouTube tv for now. Kept the internet. All issues are gone.
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