U

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1 Message

Saturday, March 25th, 2023 12:30 AM

Closed

audio for xfinity stream not working iphone

My family has been using the xfinity stream app on our iphones to watch March Madness, but the audio never works during the game and only during the advertisements, on 2 separate Iphones (XR and 13). I’ve tried all the basics of relogging in, restarting, and reinstalling the app. Not sure what else to try as this problem seems specific to me.

Official Employee

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1.2K Messages

2 years ago

Hello @user_mario1288! Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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