Visitor
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2 Messages
audio out of sync using xfinitystream app on firestick
Audio and video are constantly out of sync. It's hard to watch when it's a little out of sync; impossible to watch when the difference routinely carries dialogue into the next scene.
This is an ongoing problem. It's an issue with recorded shows and with on demand.
This is not an issue with any other app, or with live TV.
Everything up to date. Uninstalled and reinstalled the app a dozen times or more.
What can be done?
Thanks.
XfinityAbby
Official Employee
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440 Messages
26 days ago
Hello @user_uq3lm5. Thank you for reaching out on our Community Forum. I know how important it is to make sure your services are working correctly. When it comes to looking at your recorded shows and on demand. Does it buffer at all? Is the problem fixed if you pause the show to give it some time to load before playing it?
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