klbkid's profile

Visitor

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2 Messages

Thursday, October 2nd, 2025

billing

I was charged for something I never ordered

Oldest First
Selected Oldest First

Official Employee

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4.4K Messages

11 days ago

Hello klbkid! Thanks for visiting our Xfinity Forum, letting us know about this billing concern. My team is here to help! To further look into this for you, please send us a direct message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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