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Tuesday, January 16th, 2024 9:29 PM

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Black screen on Samsung tv when trying to connect to Xfinity stream

Black screen on Samsung tv when trying to connect to Xfinity stream

Help please. 

Official Employee

 • 

1.7K Messages

10 months ago

Good afternoon @user_zc2l40, and thank you for reaching out on our Community Forums. We are sorry to hear that you are experiencing a black screen when trying to stream on your Samsung TV. May I ask if you have tried uninstalling and reinstalling the app? May I also ask if you are experiencing any error codes or messages? 

 

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