Visitor
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3 Messages
Both TV and computer buffering with most streaming and video play
My TV and computer keep buffering when streaming via Prime or Netflix or other streaming app, ex: BritBox. I get no help from customer service phone number. Was given new modem when bought new iPhone from Xfinity in November. Also causes issues with outside cameras' often freezing on playback - camera company has performed troubleshooting and there are no issues on their end. Reception hasn't been as strong ever since the last 8 homes were inhabited in this gated community; xfinity only installed one line for all 36 homes!
XfinityChristy
Official Employee
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2.3K Messages
16 days ago
I'm so sorry to hear you're dealing with these frustrating buffering issues with your streaming services and security cameras. It's completely understandable to be concerned and frustrated, especially after you've already spent time troubleshooting with the camera company and with our customer service line.
I would be more than happy to take a closer look at what's going on. The issue you mentioned regarding the single line for your community is definitely something we can investigate.
To begin, please send us a direct message with your full name and service address. Once I have that information, I can securely access your account and start troubleshooting with you.
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XfinityChristy
Official Employee
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2.3K Messages
16 days ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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