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mikozoid
1st Topic

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2 Messages

Sunday, July 9th, 2023 1:56 AM

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Cancel Now TV without cancelling the internet service

I purchased Now TV along with the internet service. How do I cancel Now TV without cancelling the internet service?

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11 months ago

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XfinityRichard

Official Employee

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1.4K Messages

1 year ago

Hi there, @mikozoid ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'll be more than happy to get Now TV taken off your account. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

2

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user_j3evhz

1 Message

Did not sign up for now tv.  Xfinity added now and tv channels disappeared.

1 year ago

0

XfinityAlyssaA

Official Employee

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1.7K Messages

Good afternoon @user_j3evhz, we'd be happy to review your account concerns and remove Now TV. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

Schalljr

2 Messages

11 months ago

I would like to cancel Now Tv as well. 

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