cannot activate Peacock promotion

Today, I entered into a new (5-Year Price Guarantee) contract with Xfinity.  Included with this plan is a 2-year FREE subscription to Peacock Streaming.  I am unable to activate this service.  I navigated to the proper screen via an email that was sent to me however, it seems to be caught in a wait loop, and nothing happens.  On screen I see a message that advises me to wait.  I've waited long enough.