UNCNU's profile

Contributor

 • 

102 Messages

Wednesday, October 22nd, 2025

Cannot cast to tv via Xfinity Stream

I recently bought a new sony TV.  When I try to cast Xfinity stream, it tells me to make sure the device I'm trying to cast to is on the same network as my phone (or tablet when I tried that).  I only have one network, so they're all on the same one.  I had no issues with my older tv.  I tested netflix, hbo max, youtube, peacock and disney, and they all located my tv and connected.  It's just Xfinity, which makes no sense given it's an xfinity app, xfinity gateway and xfinity internet service.

Any solutions?

I tried everything I can think of--restarting the TV, restarting the gateway, restarting my phone, clearing cache's, making sure everything is up to date, etc.  

I'm trying to cast a show I recorded on TV.  DRV recordings often suck as they freeze and skip, but the playback via xfinity stream usually works fine--so I often cast my recordings from my phone or tablet to my tv rather than watching the recording on the tv.

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Official Employee

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3.8K Messages

8 days ago

@UNCNU I am sorry to hear of the issue you are having with your new TV. Have you tried to download the Xfinity Stream App on your new TV? 

Contributor

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102 Messages

It's not available on my tv.

Official Employee

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1K Messages

@UNCNU If you could please send is a direct message with your full name and service address we will take a deeper look into the issue for you. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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