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Ruthjake
1st Topic

Visitor

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1 Message

Monday, May 25th, 2026 7:04 PM

Can't Access Disney Plus Bundle [Edited]

Can't access our Disney plus bundle included in our XFINITY account 

[Title Edited: "Personal Information"]

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Updated 

2 days ago

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XfinityFrank

Official Employee

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2.4K Messages

20 days ago

Hi there, @Ruthjake. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble accessing Disney+. So we can assist, could you provide some detail as to what happens when you attempt to access it, as far as the process you take and what errors you encounter? 

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user_i57mnv

Visitor

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1 Message

4 days ago

Same issue did it get fixed?

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XfinityJon

Official Employee

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1.5K Messages

Good evening user_i57mnv. I would be more than happy to assist you further. I do have a couple questions to better understand the situation. Are you having trouble with access a new subscription? Or are you not able to access an existing subscription?

 

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