5 Messages
Can't access Peacock Premium
I have 24 month free Peacock Premium access through Xfinity rewards that I cannot access. I am always prompted to subscribe for $7.99/mo. I spent over an hour on the phone with Xfinity today who said yes, I have the channel and they've done all they can do. The problem they say is with Peacock, however Peacock doesn't recognize me or that I have this account. it seems the problem is with Xfinity and how they set up my Peacock Premium but no one is willing to work on this. The first person did something that didn't work and when I called back the 3rd agent said that's all they can do. Why bother to provide these incentives when you can't use them?
XfinityJohnG
Official Employee
•
1.6K Messages
1 month ago
Thank you for reaching out to us here @user_3ym2ci. I would be happy to assist you from here with that Peacock issue. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_3ym2ci
5 Messages
25 days ago
A quick update - I was able to resolve my access issue by contacting Peacock directly. Thank you for your assistance.
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D_w2615
Visitor
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11 Messages
22 days ago
OK, another customer here who can't get into Peacock. I've had it for several years with my X1 service and have always been able to access with no problems. Last week I changed to the NOW Streamsaver package and the Xumo box came a couple of days ago, then I installed it with no problems yesterday. But when clicking onto Peacock it takes me through the usual procedure to sign in, but once I do that, it wants me to choose a paid package. You guys haven't got this fixed yet? Can someone please help me to get into Peacock?
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user_8ck9pt
1 Message
19 days ago
I also can’t access my peacock premium membership. It always tells me to subscribe even though Xfinity says that my subscription is active
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