Can't access WTXF FOX 5 from Philadelphia via Stream

Haven't been able to get WTXF FOX 5 channel via Xfinity Stream for the past 3 weeks. Restarted FireStick, Restarted Xfinity internet router. Still no luck. Error message says "Due to programming restrictions, this show is currently unavailable on this device. Please tune in on your TV, or check back for other programing later"

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XfinityEva

Official Employee

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2.1K Messages

3 days ago

Thanks @user_4avj9v! Are you still experiencing issues at this time? Does the channel play through other ways? (X1 Box, casting, etc)

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user_4avj9v

Visitor

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2 Messages

Yes. Still having the issue and not happy about it. Spoke with an agent 10/10 who assured me it would be resolved in. "48hrs". Still nothing. He was happy enough though to get me to sign up for mobile service but deceptive about solving my issue. No, channel doesn't work on any other device.

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6 hours ago

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XfinityAdrienne

Official Employee

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1.6K Messages

Oh man, I am very sorry to hear about the experience with the channel still @user_4avj9v! We would be more than happy to look into troubleshooting further with you. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

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6 hours ago

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Xfinity Stream Website

user_4avj9v

Can't access WTXF FOX 5 from Philadelphia via Stream

XfinityEva

user_4avj9v

XfinityAdrienne

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