CANT CHANGE CHANNELS

Today the mini guide has disappeared. Or using the back button doesn’t bring up the live feed guide anymore. We’ve deleted the app and reinstalled it. And nothing has worked. We have a Samsung smart tv.

Responses

Dmzeidler1

Visitor

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1 Message

2 years ago

I have the same problem on my LG after an update. The only thing I can do is go into my history or change CC settings. Otherwise the app is completely useless. Kind of funny as soon as it stops being "beta" it doesn't work.

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CCRose1

Contributor

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242 Messages

Hello, @Dmzeidler1. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

2 years ago

0

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Brian_4640f4

Visitor

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5 Messages

2 years ago

I am having same issue. Has anyone been able to fix the issue?

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user_e75d6a

Visitor

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1 Message

2 years ago

Same issue for me. Xfinity Stream on a Samsung smart tv.

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BruceW

Gold Problem Solver

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26K Messages

2 years ago

Today the mini guide has disappeared. ... We have a Samsung smart tv.

In https://forums.xfinity.com/conversations/x1/missing-mini-guide/62db365d6f170a2f7efb365b?commentId=62dddb1c6a3f856065f6d062&replyId=62de6d416f170a2f7efb5a2e employee @XfinityEva wrote:

... Depending upon the amount of RAM in the TV (2GB or less), the MiniGuide feature was removed to improve performance and overall experience with the app.

Unfortunately the employee did not indicate how to tell how much RAM memory a TV has.

Without the MiniGuide, to change the channel on my Samsung I have to [Return] to the first Stream screen ("Now Playing"), select "Live TV", and scroll-scroll-scroll to the channel I want to watch. "Saved", "Browse", "Search", and "Settings" are also options on that screen.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_f32795

Visitor

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3 Messages

2 years ago

Same issue!!! I have deleted some apps from my Samsung TV and it has improved its performance, but still the same problems that I cannot change the channel!!! This is very annoying.

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Brian_4640f4

Visitor

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5 Messages

@user_f32795 I removed some apps and boom the menu is back. Originally I couldn't even get the live TV menu so I couldn't change the channel. I only could see Last Watched. I have a Samsung TV too

(edited)

2 years ago

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user_feea03

Visitor

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3 Messages

@user_f32795 try to delete more apps. My husband deleted apps we don’t need or use until the tv memory said 2.0. Then turned the tv off for a while and then it worked fine. So far no issues yet.

2 years ago

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user_feea03

Visitor

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3 Messages

2 years ago

We deleted apps as well and still no mini guide or live guide. Ugh!!!

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Xfinity Stream Website

user_feea03

CANT CHANGE CHANNELS

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Dmzeidler1

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user_e75d6a

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Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_f32795

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