Hi user_j59o4q! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and my team is always here to support you. I am sorry to hear that you're unable to gain access to your email. I certainly know the importance of successfully getting into your email, and my team is here to help.
To confirm when you say the old method, how are you trying to access your email? On the web portal [connect.xfinity.com] or through a third-party app?
@user_c9a3hv thank you for reaching out over Xfinity Forums. I understand the frustration when you're not able to access your important email communications and wanted to see if you're still unable to get into your email. If you're still having issues, would you be able to answer the following:
- Are you unable to log in here to access your email: https://www.xfinity.com/email ? - Are you using a 3rd party email client? - Do you receive any error messages when trying to log into your email?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAmira
Official Employee
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4.4K Messages
20 days ago
Hi user_j59o4q! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and my team is always here to support you. I am sorry to hear that you're unable to gain access to your email. I certainly know the importance of successfully getting into your email, and my team is here to help.
To confirm when you say the old method, how are you trying to access your email? On the web portal [connect.xfinity.com] or through a third-party app?
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user_c9a3hv
Visitor
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1 Message
18 days ago
this is rrrterrible that i cannot get help
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