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AGDC18
1st Topic

Visitor

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1 Message

Saturday, August 30th, 2025

Can’t sign up for Streamsaver

I’m an xfinity internet customer that can’t sign up for streamsaver using the normal online link. Text live agent and phone agent couldn’t figure it out either. They can’t add streamsaver to my account because I don’t have a cable plan but streamsaver should be  available to internet customers as well per the terms, so how could I sign up at this point? Did they change the terms?

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Updated 

22 hours ago

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XfinityDemitrius

Official Employee

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2.2K Messages

13 days ago

Hey @AGDC18, Thank you for visiting our official Xfinity Forums Community support page. Very strange how the account is not able to get enrolled in our Xfinity StreamSaver subscription. I would be more than happy to take a look and see if we can get it added to the account. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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user_2as008

Visitor

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2 Messages

3 days ago

I am having this same issue

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XfinityAmandaB

Official Employee

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2.6K Messages

 

user_2as008 Thank you for letting us know you are also running into an issue with adding Steam Saver to your account. Are you also an internet only customer, and do you by chance have one of our Xumo or Flex boxes?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 day ago

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user_2as008

Visitor

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2 Messages

I have a xumo box. I have TV, mobile and internet service.

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1 day ago

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XfinityChristy

Official Employee

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2.3K Messages

 

user_2as008 I completely understand your frustration. It's tough when you're told you can't get a service that you know you're eligible for, especially after spending so much time on the phone and in chats. You are correct—Xfinity's terms do state that StreamSaver is available to internet-only customers. However, there is a difference between StreamSaver and NOW StreamSaver. Do you know which one you were trying to add? 
 
Key Differences: 
* NOW StreamSaver requires a NOW Internet or TV subscription.
* Xfinity StreamSaver requires an Xfinity Internet or TV subscription to qualify.
* NOW StreamSaver includes live TV channels; Xfinity StreamSaver does not. 
* Xfinity StreamSaver is $15/month, while NOW StreamSaver is $30/month.
* Xfinity StreamSaver requires an existing Xfinity subscription, whereas NOW StreamSaver is a stand-alone, prepaid option.
 
I would be happy to take a closer look at your account and see how I can best help get your account updated. Please send me a direct message with your full name and service address. 

 

 

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 hours ago

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user_q6ybwk

7 Messages

2 days ago

I ended up having to cancel my Streamsaver service month's ago due to some security issues with Apple. Those issues are finally resolved, and I'd like to try Streamsaver again, but I can't find any way to subscribe, or anyway to communicate with a person. The Xfinity Assistant is of no use. 

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XfinityAlfonso

Official Employee

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2K Messages

Hello @user_q6ybwk thanks so much for taking the time to reach out here on the Forums! Were you adding on NOW Streamsaver, or just adding this onto an existing internet plan?

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

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