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Mike_Lage
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Sunday, January 7th, 2024 1:56 AM

Closed

CC on Samsung TV

Why does is Closed Caprioning defaulted to ON in the XFinity stream app, and how can that be changed?

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Updated 

10 months ago

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XfinityChelseaB

Official Employee

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1.2K Messages

11 months ago

Hello @Mike_Lage, Thanks so much for taking a moment out of your day to leave a post on our community forum. Please check Turn closed captioning (CC) on or off with the Xfinity Stream app for further help with your closed captioning concern on the Xfinity Stream App.

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Mike_Lage

3 Messages

I know how to turn off CC. I have to manually do it every time I try to watch TV. 

The question is; how to change the default setting of CC to off on a Samsung TV?

That way it doesn’t have to be toggled every time the app is used. 


This response is completely useless, but it does exemplify the customer support that ppl expect from XFinity. 

(edited)

10 months ago

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XfinityThomasC

Official Employee

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2K Messages

Hello, @Mike_Lage this is a known issue our engineers have been looking into. At this time we do not have a resolution to get the Closed Captioning to not default to always being on. This issue will be addressed as soon as they have a fix in place. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

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