Changes to https://www.xfinity.com/account

In the past 2 weeks I seen a change in the way I interact with Xfinity. I have https://www.xfinity.com/ and https://www.xfinity.com/stream/home as tabs in my Edge browser on my desktop.

Before I was able to automatically start these 2 sites, now I have to log in and at times if I continue I get

We're sorry.

Please contact us and one of our friendly and knowledgeable representatives can help.

I replaced all the cookies.

Is the problem that you are concentrating on the Xfinity app on the cellphone (which I dislike)?

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XfinityBrianH

Official Employee

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2.6K Messages

1 day ago

sgtjdc Thank you for letting us know about the issue you are experiencing when logging into your account. If you use a browser other than Edge do you see the same issue?

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sgtjdc

Contributor

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75 Messages

Yes, I tried in Chrome, I have to log in everytime.

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1 day ago

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Thanks for checking Chrome, Joseph. We understand how inconvenient it is to keep signing in when those tabs previously opened without any extra steps. We can continue helping you with access through your desktop browser.

In Chrome, are you also seeing the “We’re sorry” message, or can you access your account and Stream after signing in? Does it ask you to sign in again only after closing and reopening the browser, or while the browser is still open?

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1 day ago

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Xfinity Stream Website

sgtjdc

Changes to https://www.xfinity.com/account

We're sorry.

XfinityBrianH

sgtjdc

XfinityAirelle

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