Hey there user_7uy9yc, thanks for reaching out through our community forums! Sorry to hear your channels stopped working, that's not at all what we want popping up on your screen. You've come to the right place, and we'll do everything we can to help! I see it's been a couple of days since you created this post and your equipment may have rebooted and updated since then, but if you're still having this issue, please send us a direct message with your full name, name on the account (if different), and service address, and we'll get to work!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
XfinitySean
Official Employee
•
241 Messages
7 days ago
Hey there user_7uy9yc, thanks for reaching out through our community forums! Sorry to hear your channels stopped working, that's not at all what we want popping up on your screen. You've come to the right place, and we'll do everything we can to help! I see it's been a couple of days since you created this post and your equipment may have rebooted and updated since then, but if you're still having this issue, please send us a direct message with your full name, name on the account (if different), and service address, and we'll get to work!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
0
0