New Poster
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5 Messages
Closed captioning keeps turning back on every new session
Looks like a lot of you have had the opposite problem. My problem is that I have to keep turning closed captions OFF each time I enter Xfinity stream. Is there a setting to keep them off permanently?
CCEthan
Official Employee
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1.4K Messages
2 years ago
@YayItsCK. Thanks for reaching out about closed captioning for Stream. Have you taken all the steps on this page?
https://www.xfinity.com/support/articles/xtv-web-setting-accessibility-options
If everything is off we will want to troubleshoot and possibly put in a ticket.
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