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jlh999
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2 Messages

Wednesday, November 20th, 2024 11:42 PM

Closed captioning still a problem

I have privately reported this issue multiple times to Xfinity. Each time I have asked that they update their programming to the streaming Xfinity app but nothing ever changes closed. Captions by default is always on and I have to manually turn it off each time I either change a channel or launch the app. There is no reason for this. Moreover, the closed captions are often right in the middle of the screen. So even if I were using the closed captions, they would be blocking my view of the screen.  I'd like to know why the Xfinity programmers don't test them this for themselves

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Updated 

4 months ago

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XfinityThomasA

Official Employee

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2.2K Messages

4 months ago

 

jlh999 - Thank you for your feedback! To set optoins for closed captions please try these steps:

On any Xfinity Stream portal page, click the Settings icon (the gear icon ) at the right side of the menu bar at the top of the page.
On the Settings page, click Accessibility.
On the Accessibility page, click the On/Off switch to turn on CC.

You can also change the appearance of the captions here!

 

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jlh999

Visitor

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2 Messages

@XfinityThomasA​ it is turned off on my app on my phone and there is no option to turn  off the caption on the app on my streaming tool/television.  The problem is with the app and the app that gets installed on like a fire TV or something because there is no way to turn off the captions on the app that I have on my television.  I've been dealing with this for a very long time now and it astounds me that Xfinity can't fix it.

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4 months ago

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XfinityThomasA

Official Employee

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2.2K Messages

 

Thank you for your feedback. jlh999 - Are you able to toggle the closed caption via the Xfinity Stream Portal? During a program, on the program playback page, scroll over the Language Settings icon (the chat box icon) and click it. You can also press the letter G on your keyboard while inside the player to bring up options to toggle the closed captions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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lovemusic64

Frequent Visitor

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6 Messages

What and where is the Xfinity Stream Portal? your fixes require technological prowess to fix this issue. I reported this issue and nothing!

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4 months ago

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XfinityChelseaB

Official Employee

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1.6K Messages

Hello @lovemusic64, Thanks so much for taking a moment out of your day to leave a comment on our community forum. Are you able to click the blue hyperlink they provided above? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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