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Pjjwelling
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6 Messages

Monday, May 13th, 2024 2:57 PM

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Constant buffering on Xfinity Stream app

I am starting to get really frustrated with the Xfinity Stream app. The constant buffering is just getting ridiculous, yesterday, every minute it buffers for about 10-15 seconds. I have the highest possible Xfinity internet connection available as far as download speed and my modem and WiFi router are top-end. Yesterday the hockey game was unwatchable through the XFinity Stream app on my smart TV ( LG ) until I downloaded the TBS app on my phone and connected to my Chromecast device. Using the XFinity Stream app through my phone has the same buffering issue.  I have zero problems with apps like Netflix, Apple TV, Prime video, etc. I am paying a lot of money for Xfinity TV and the Xfinity Stream app. Maybe I have to review this, if the issue is not fixed soon.  

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3 months ago

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XfinityAngie

Official Employee

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1.4K Messages

6 months ago

 

Pjjwelling, Thank you for reaching out to Xfinity Support. I know that it can be frustrating when there is a lot of buffering when you are trying to watch a show. That is not a good experience for anyone. We can run through some troubleshooting steps with you to get things working better for you. 

 

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user_k8dtng

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So what’s the answer??

3 months ago

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XfinityGabriel

Official Employee

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1.9K Messages

 

user_k8dtng, Hi there! Thanks for reaching out. I definitely understand the importance of having the Stream app working without constant buffering. I am sorry to learn about this experience. You've come to the right place. Over social media, we are a team of specialists who are experts in resolving buffering issues on the Stream app. We can help. Would you mind confirming the year and the model of the devices you are experiencing the issue on? Can you also tell us if you are connecting to your personal network and not an XFINITY hot spot?

 

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3 months ago

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