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user_4h5u8e
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Visitor

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2 Messages

Sunday, September 14th, 2025

Continue to have issues with xfinity stream constantlybuffering

I purchased the model Samsung TV that xfinity recommended.  I've reinstalled app, reset TV, rebooted modem, etc. all to no avail.  The TV is unwatchable because it constantly buffers.  Does anyone have a solution?

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12 days ago

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XfinitySean

Official Employee

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189 Messages

30 days ago

Hi there user_4h5u8e! Thanks for reaching out to our community forums! I'm sorry you've had issues getting your Samsung TV connected. You've come to the right place for help! Can you provide some details as far as the steps you took to get your TV connected?

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user_4h5u8e

Visitor

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@XfinitySean​   Sorry for the delayed response.  I reset gateway numerous times.  Confirmed latest firmware on TV.  Reinstalled stream app.  Measured internet speeds and they were good.  MacBook, iPhones, iPad, and Windows laptop all work well on WiFi at TV location.  Samsung support said TV is good.  Could it be stream app?  I don’t know.  All I know is I purchased the TV recommended by Comcast/Xfinity phone support and it is unwatchable.

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14 days ago

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XfinityAngie

Official Employee

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2.1K Messages

 

user_4h5u8e, Let's take a closer look to see if we can figure this out. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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12 days ago

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