@XfinityVictor I am still having the problem. I get episodes 1-7 and 9-10. I am not able to get Episode 8. How can this be corrected? This has been going on for 2 weeks.
Hello @user_dr5mhu, Thank you for your update. As noted by our team member below, our engineering team is actively working on Episodes 8, 9, and 10. At this time, we do not have an estimated timeframe for resolution. However, we will provide an update to this thread as soon as we receive confirmation that the issue has been resolved. In the meantime we thank you for your patience while this is being worked on.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am sorry to hear the show is missing @gerry_. I love that show too! Are you still not seeing the episode?
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Yes I have the same issue episode 8 9 and now 10 aren’t available.
i subscribe to cable showtime thru Xfinity where supposedly comes with paramount plus. But can’t log into paramount plus directly have to access on Xfinity app. And paramount on. Xfinity app is missing these 3 last episodes of Dexter.
id call Xfinity but would prove useless as they refuse to let you talk to a person uou go thru voicemail [Edited: Language] and they offer at best to send you a link so you can text an AI bot
user_wha30c I checked mine as well. I do see that Episode 9 appeared. We are still missing 8 and 10. We see that this isn't affecting one person. It is affecting all us of. In this time, we have to wait for Showtime to release the episodes as these are typically controlled by the production company. Our OnDemand relies on licensing agreements with Paramount (Showtime/Paramount+). Sometimes, episodes, especially newer ones appear earlier on Paramount+ and only become available on Xfinity later due to delayed content delivery or licensing timing. We are working diligently on that entertainment.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you so much for taking the time to reach out to us here, @user_y5i9jn! I completely understand the frustrations, but as mentioned above, the on-demand content becomes available based on the Network release and availability. We recommend continuing to check back to see when the option is available.
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I’m also missing 8,9 & 10!! Why have Ondemand if we can’t watch the episodes when we want when they have already aired on the network. This needs to be fixed, we pay too much money for Premium services to have this happen! Showtime/ Paramount + and or Xfinity PLEASE fix this!!
Hi there, @user_6y2eip and thread! We appreciate all of your help with troubleshooting this. Our engineers are currently working on Episodes 8, 9, and 10. We do not have an estimate of when this will be resolved but will update the thread as soon as we see the all clear. Thank you all for your patience in the meantime!. We want this working for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_6a9dp0, thank you for the comment. Our engineering team is actively working on Episodes 8, 9, and 10. At this time, we do not have an estimated timeframe for resolution. However, we will provide an update to this thread as soon as we receive confirmation that the issue has been resolved. In the meantime, we thank you for your patience while this is being worked on.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there user_x3oesm! This was a known issue that our engineers were able to work on, and those episodes should now be available. Have you had a chance to see if they show as available since you posted?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Why doesn't Xfinity give Showtime subscribers free access to the Paramount + app? The new deal signed in January between Comcast and Paramount allows for this...
The renewal also gives Comcast the right to give qualifying Xfinity customers access to Paramount+ with SHOWTIME. This addition provides even more premium content, combining the best of Paramount’s streaming services with SHOWTIME’s acclaimed programming.
This is offered with other providers, Spectrum, AT&T, Direct TV, Amazon Prime, Roku. Is it better for me to cancel my Showtime subscription with Xfinity and pay Amazon Prime instead?
Thank you for reaching out here. A Paramount+ with SHOWTIME premium subscription billed through Xfinity includes: Full Paramount+ with SHOWTIME On Demand library. I can share the feedback on the app status for you from here.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Buhmblebeetuna230
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1 Message
12 days ago
It's still not and my sister is about to walk herself down to their HQ about it if she can't watch soon
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XfinityVictor
Official Employee
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1.6K Messages
11 days ago
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gerry_
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1 Message
9 days ago
I am currently having this issue as well. How do I fix it?
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user_ebyi23
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3 Messages
9 days ago
Same here. It has been long enough that I don't have ep 9 either. [Edited: Language]
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user_wha30c
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1 Message
9 days ago
Yes I have the same issue episode 8 9 and now 10 aren’t available.
i subscribe to cable showtime thru Xfinity where supposedly comes with paramount plus. But can’t log into paramount plus directly have to access on Xfinity app. And paramount on. Xfinity app is missing these 3 last episodes of Dexter.
id call Xfinity but would prove useless as they refuse to let you talk to a person uou go thru voicemail [Edited: Language] and they offer at best to send you a link so you can text an AI bot
(edited)
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user_y5i9jn
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1 Message
9 days ago
Exactly the same for me, only goes up to episode 7
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afatSamoan
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1 Message
6 days ago
Yeah it’s really annoying. I called and submitted a ticket but still nothing
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user_6y2eip
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1 Message
5 days ago
I’m also missing 8,9 & 10!! Why have Ondemand if we can’t watch the episodes when we want when they have already aired on the network. This needs to be fixed, we pay too much money for Premium services to have this happen! Showtime/ Paramount + and or Xfinity PLEASE fix this!!
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user_6a9dp0
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1 Message
3 days ago
We're missing episodes 8, 9 and 10. I agree! Pay too much to not watch what you want. It needs to be fied!
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user_x3oesm
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1 Message
3 days ago
SAME HERE!! MISSING EPISODES 8 AND 9, BUT 10 IS AVAILABLE. THAT'S CRAZY!
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user_d91fiu
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1 Message
2 days ago
Why doesn't Xfinity give Showtime subscribers free access to the Paramount + app? The new deal signed in January between Comcast and Paramount allows for this...
The renewal also gives Comcast the right to give qualifying Xfinity customers access to Paramount+ with SHOWTIME. This addition provides even more premium content, combining the best of Paramount’s streaming services with SHOWTIME’s acclaimed programming.
This is offered with other providers, Spectrum, AT&T, Direct TV, Amazon Prime, Roku. Is it better for me to cancel my Showtime subscription with Xfinity and pay Amazon Prime instead?
2