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user_w7c5ad
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Visitor

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1 Message

09/08/2026 9:17 PM

difficulty of support

Hello, I need immediate assistance with my internet service.

I have been without internet for four days now. My technician appointment was scheduled for next Monday, but I have already been without service for several days, and I do not think it is reasonable to have to wait that long for my service to be restored.

I pay for my internet service every month, and I expect the service and support to be provided when I need them. I am extremely frustrated and disappointed with this situation. The response time and customer support have been very slow, and I should not have to remain without internet for this many days.

I need someone to please review my situation and see if you can get a technician here sooner, preferably this week. I would really appreciate it if you could treat this as an urgent service issue.

I also expect a credit on my account for the days I have been without internet service.

Please let me know what you can do to resolve this as soon as possible.

Question

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Updated 

6 hours ago

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XfinityCliff

Official Employee

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608 Messages

6 hours ago

Hello @user_w7c5ad, and thank you for sharing your experience here on our Xfinity Community forums.

I can absolutely understand how frustrating it must be to be without Internet service for several days, especially when the next available appointment isn't until next week. Many of us rely on our connection every day for work, school, and staying connected, so I can appreciate the urgency of the situation.

One thing you may want to consider is our Appointment Waitlist feature. When available, the waitlist allows customers to be notified if an earlier appointment opens due to a cancellation or schedule change. While earlier appointments aren't guaranteed, it's often the fastest way to take advantage of newly available openings without having to continuously check for them yourself.

That said, we'd be happy to take a closer look at your specific situation and review the appointment details to see if we show anything earlier available. Please send us a Direct Message* with your full name and complete service address, and we'll see what options may be available. We appreciate the opportunity to help and look forward to assisting you further.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

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