Visitor
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1 Message
Direct message - accidental movie rental
We inadvertently rented " Lord of the Rings: Fellowship of the Ring". We used the wrong remote and it selected rental when were trying to navigate back through the menu
Visitor
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1 Message
We inadvertently rented " Lord of the Rings: Fellowship of the Ring". We used the wrong remote and it selected rental when were trying to navigate back through the menu
XfinityRaf
Official Employee
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1K Messages
25 days ago
Good afternoon @user_sn4ewd. Accidents happen, and we're here to help. If you could send our team a direct message with your full name and full address, we can look into reversing the movie charge.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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BruceW
Gold Problem Solver
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26.5K Messages
24 days ago
In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and the web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/parental-controls-non-x1 and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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