Visitor
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1 Message
Disney in streaming package
I paid for Dianey+ with a steaming package in Xfinity. Xfinity website shows it is acrive. When I open Disney+, it says to choose a plan again. Why it is happening?
Visitor
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1 Message
I paid for Dianey+ with a steaming package in Xfinity. Xfinity website shows it is acrive. When I open Disney+, it says to choose a plan again. Why it is happening?
XfinityBillie
Official Employee
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4.4K Messages
16 days ago
@user_9g65hu Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are running into an error trying to get access to your Disney+. Have you already activated the service by following the steps in this link?
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