Do we have the DVR cloud?

beagleface, Thanks so much for reaching out to Xfinity Support. We can take a look at your account and make sure you have the cloud-based DVR before making a change.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. 

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message