Does Xfinity Stream actually ever load?

I’m reaching out out of sheer frustration. I pay hundreds of dollars for your services, yet I still cannot stream live TV on any PC in my household—even when connected to the Xfinity network. I’ve tried multiple computers, different browsers, and followed every troubleshooting step provided on your support pages, with absolutely no resolution.

This issue has been ongoing for years. It's not isolated, as many others appear to have the same problem. Yet from the outside, it seems nothing has been done to implement a global fix. For a service of this scale and cost, I expect the experience to be simple and seamless—not the opposite.

Right now, I’m sitting in front of three PCs that cannot stream TV, while the same content plays fine on my phone. That’s unacceptable.

I'd gladly speak to someone knowledgeable about the issue, but your customer support model has made it nearly impossible to reach a real human being. Frankly, that’s just adding to the frustration. Please escalate this. I’d appreciate any actual help in making your product work as advertised.