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user_qs3tid
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3 Messages

Sunday, April 5th, 2026 6:33 PM

Download tab not working

On the Xfinity stream app, I can download, watch, return…but the downloads tab/page is not working.  It’s dead, blank.  My downloads aren’t in the phone but not on the downloads page.  So, I can watch downloaded shows from the ‘recordings’ tab.  HOWEVER, the ‘recordings’ page/tab goes dark when I'm

offline (as it should)…but the downloads tab is dead.  So I can’t watch anything when I’m offline.  Help!

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2 months ago

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XfinityEva

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2 months ago

Hi @user_qs3tid wanted to follow up and see if you are still experiencing this issue? If so, have you tried any troubleshooting so far? 

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user_qs3tid

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3 Messages

yes.  I done the forced close of the app.  No impact.  Then I fully rebooted the phone.  no change. Thanks for your help.

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2 months ago

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XfinityJeniece

Official Employee

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4K Messages

 

user_qs3tid Thanks for confirming those troubleshooting steps you have tried. What device are you currently using? Are you having issues with other devices as well?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_qs3tid

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I'm using an iphone 17.  everything else is working great.  even the xfinity stream app works fine...except the downloads page.  i can watch live tv...recorded shows.  if i start a downloaded show on the ground...then take off, I can finished the show on the flight.  But...I cant watch another downloaded show bc the downloads page doesn't have any content even though i have downloaded things...and i can see them on the recordings page when I'm connected to wifi.  

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2 months ago

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XfinityJeniece

Official Employee

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4K Messages

Thanks for confirming those details. I am not showing any known issues impacting the downloads. Have you made sure the app and your device are up-to-date on the latest version?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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