Visitor
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1 Message
Download
I am receiving the following error when attempting to download programming from the Xfinity Streaming app from overseas (Amsterdam and England) over several days.
“Cound not create download
Unfortunately we’re not able to download this program at this time. Please try again in a few minutes, or select another program.”
This worked fine before I left from the USA but failed once I reached Europe. I have attempted this multiple times from different countries over several days.
I would hope that one is not expected to pay for redundant subscriptions when travelling.
Please advise.
Accepted Solution
BruceW
Gold Problem Solver
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26.5K Messages
9 days ago
The good news: no extra charge!
The bad news: As stated near the bottom of https://www.xfinity.com/support/articles/xfinity-tv-app-requirements under "International viewing":
*Although you need to download them while in the US.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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XfinityKei
Official Employee
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1.6K Messages
7 days ago
Hello @user_brianr This is a great question! The information share by @BruceW is correct! Xfinity TV programs cannot be streamed outside the United States. It's best to download your programs to your device prior to leaving to watch them later. I hope this helps.
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