Downloads don’t complete

Question

Most of my downloads will get part of the way done and then a pop up says the program isn’t downloading properly, please try again. No matter how many times I try it does the same thing. This is true for almost every program on my dvr. The programs play fine on the box, but cannot be downloaded on any other device. Seems like the app is broken again, which is pretty common.  (downloads used to not show up in the downloads folder, which other people reported as well)

XfinityDilary · Answer

Thank you for posting on our community forums, user_r3jowi. Just to make sure I understand correctly, you're trying to download a recording through the Xfinity Stream app, and each time you attempt the download, you receive an error message regardless of which device you use. Is that correct? If so, have you already tried uninstalling and reinstalling the app? Also, are both the Xfinity Stream app and the devices you're using updated to the latest available version of their operating system?

Xfinity Stream Website

user_r3jowi

Downloads don’t complete

XfinityDilary

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