1 Message
DVR Playback is Cropped
Over the last month, when I have recorded sports games (basketball and football), the playback is not full screen. The playback is cropped and I cannot get it to resolve. The aspect ratio is grayed out on my TV settings, however, all other recordings that are not sports, play back full screen.
XfinityJosephA
Official Employee
•
1.6K Messages
2 days ago
user_f0v8ln how are you? Are the recordings cropped on every single device you watch them on? I will always recommend making sure your DVR is reset and updated before testing a new recording. If you can provide more details, such as the make and model number of your X1 DVR we can assist you further. Sometimes it may be time to upgrade the box as well.
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