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user_h4w8sz
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3 Messages

09/10/2026 6:00 PM

DVR'd shows not showing up on Xfinity Stream App

Last night I recorded the opening game of the Seahawks season.

It's still on my DVR and my DVR only has about 5% usage.  There are a couple other shows that we recorded last night.

When I go to my Xfinity Stream app to watch the Seahawks game - IT DOESN'T SHOW UP.

The other show we recorded last night shows up.

This happened a few weeks ago with a preseason game, but then the next preseason game showed up.

WHY?

I've tried all the options I've read via other forums and that doesn't fix the issue.

What's going on?

Thanks.

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12 days ago

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XfinityDena

Official Employee

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4.7K Messages

19 days ago

@user_h4w8sz As a sports fan I understand wanting to watch the games on the go when you can. Have you tried to sync the DVR? If you hit the Xfinity button on the remote and select the gear symbol you would then go to settings, device and scroll to the bottom of the list where it says sync DVR. 

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user_h4w8sz

Visitor

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3 Messages

I've already tried syncing and have done other things to try and get this to work.

To no avail.

Any other options?

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14 days ago

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XfinityThomasA

Official Employee

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3.9K Messages

 

user_h4w8sz - Thank you for checking! Have you had a chance to uninstall and reinstall the app? Also, can you check for your DVR recordings on another device to see if the issue is isolated to a single device or occurring across multiple devices? This will help us narrow down the cause and determine the next steps.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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12 days ago

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user_h4w8sz

Visitor

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Yes, have uninstalled and reinstalled app.  And have checked on other devices.  Not showing up on my phone app or tablet app.

Thanks.

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12 days ago

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XfinityBrianH

Official Employee

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2.6K Messages

 

user_h4w8sz  Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.
 
 Here are the detailed steps to direct message us:
 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message
 
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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12 days ago

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