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Friday, November 8th, 2024 6:46 AM

Endless loop of "Good news! Xfinity service is included at your address."

I'm trying to link the Stream Saver bundle to my account. I already have internet and cable through my apartment complex. When I go to the Xfinity Stream Saver page it just sends me through and endless loop of the same two pages over and over never actually letting my do anything other than sign in over and over. Does anyone have a solution to this?

Official Employee

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1.6K Messages

11 days ago

Hello parkermartz,thank you for reaching out via our Xfinity Community Forums and sharing your experience. I’m so sorry to hear about the frustration you’re facing with linking your Stream Saver bundle. I’d love to help get this sorted out for you. To better understand and resolve the issue, could you please try the following:

  1. Clearing your browser cache and cookies: Sometimes cached data can interfere with how pages load. Let me know if you need assistance with this.
  2. Trying a different browser or device: This can help rule out any browser-specific issues.
  3. Confirming your account details: Are you able to successfully sign in and manage any other features of your Xfinity account, or is this only happening when you try to access the Stream Saver bundle?

If these steps don’t work, we may need to investigate further. Feel free to share any additional details about what you’ve tried so far or if you’re seeing any error messages.

Please know I’m here to support you through this, and we’ll do everything we can to get you connected. Thank you for your patience and understanding!

 

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