@user_l09oyk Thanks for making us aware that you're still receiving this error message even after the tech visit. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?
XfinityRaul
Official Employee
•
3.2K Messages
14 days ago
@user_l09oyk Thanks for making us aware that you're still receiving this error message even after the tech visit. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?
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