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user_jk08pc
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Sunday, March 23rd, 2025 4:21 PM

Error activating Peacock subscription after moving to a new address

Trying to activate peacock after moving to my new address and am getting this error. "your xfinity account is already linked to another peacock account. here’s how to find it". I previously had peacock through Xfinity at my old address but I am unable to access content after the move.

Question

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Updated 

9 days ago

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XfinityRaul

Official Employee

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1.8K Messages

10 days ago

 

@user_jk08pc Thank you for reaching out, Comcast and Peacock have been working to improve the activation experience, please try the following steps to see if you can access Peacock Premium. 
 
Restart the activation steps from the beginning: 
*Access the Xfinity Assistant from here: https://www.xfinity.com/xfinityassistant/ 
*Check for an "Activate Now" on banner that states "Your Peacock subscription is ready for activation". Click the banner if it appears, if it does not the Xfinity Reward may already be activated.

*If the banner was clicked, that should route you to the Peacock website to continue activation. 
*You will then be promoted to enter your email and password associated with your Peacock account. Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00.  

 

If there is no banner after accessing the Xfinity Assistant, the Xfinity Reward may already be activated. 
*Go to https://www.peacocktv.com/ and click “Sign In” 
*Enter email address and password associated with your Peacock account. This may be the same login as Xfinity, it may not be. If you have multiple email addresses, please try them all.
*Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00

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user_jk08pc

4 Messages

9 days ago

Hi,

I tried the above steps but still encountered the same error. The banner for activation is still present on my xfinity account as well. I am using the same email address for me xfinity account and peacock, it just stopped working after I moved and I can’t activate the subscription. In peacock I don’t see any active plans when I go to plans & payment. 

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XfinityMarcos

Official Employee

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2.3K Messages

 

user_jk08pc, Thanks for trying that. We have seen quite a few instances where a different email was used to sign up/register the Peacock account initially. Sometimes customers use their own 3rd party email, or a Comcast.net email. Have you tried any secondary emails that might've been used to log in? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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user_jk08pc

4 Messages

I don't have any other Peacock accounts that I know of and I am the only one that uses my Xfinity account. I had previously activated my Peacock account at my old address through Xfinity. Now that I have moved, I guess Xfinity stopped the subscription and is asking me to reactivate it. I feel like it shouldn't be too difficult to reactivate this on my existing account since it used to work with my old address, is there anything else that can be done? Can you see what account is linked to Peacock on the Xfinity side? Also wouldn't the banner go away if I did have it linked already?

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9 days ago

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XfinityMarcos

Official Employee

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2.3K Messages

 

user_jk08pc, I appreciate the clarrifcation. I didn't mean to insinuate you have a different account. To confirm are there any other emails that you use to log in that you could test? I've seen where some customers initially set up their Peacock account with an email that isn't often used, and when they go back to log in they're unable to with the account they do primarily use. I can review your account in depth and work with you more on this. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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9 days ago

0

user_jk08pc

4 Messages

I only have the one email I use and it is the same for my Xfinity account so I don't have others to check. I sent over a direct message to Xfinity Support as well.

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9 days ago

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