1 Message
Error Code TVAPP-00166
I am trying to login to the xfinity stream app on my Samsung smart TV via my phone, it says success on my phone but on the TV a pop up appears saying something went wrong, error: TVAPP-00166
1 Message
I am trying to login to the xfinity stream app on my Samsung smart TV via my phone, it says success on my phone but on the TV a pop up appears saying something went wrong, error: TVAPP-00166
AllStar40
Contributor
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32 Messages
2 days ago
All day long on Samsung tv’s.
2
user_q2mmmm
1 Message
2 days ago
We're having the same issue. Works on Roku TV (on another Samsung tv) but our main one keeps giving us the error message (Tvapp-0166). Xfinity Stream is the worst app ever!
1
pormd
Visitor
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1 Message
2 days ago
Same error, any fix?
1
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user_1bskzm
5 Messages
2 days ago
Yes, been having the same problem. Finally got to talk to a customer service rep (after hours of dealing with the worthless chat 'assistant'.) Immediately she confirmed that there is a known problem that has been elevated to a high-priority specifically with the streaming app on Samsung TV's. Hope to have it fixed within 24 hrs. Why they couldn't have made that info more available earlier, I don't know. Xfinity customer support is absolutely the worst. I will be looking into the alternatives for sure..
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user_qpokso
2 Messages
2 days ago
Getting the same error
1
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user_i2g4pe
10 Messages
2 days ago
same thing here any resolution yet?
1
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barbzeff
1 Message
2 days ago
I’ve have the same problem . Unplugged the TV overnight and code is still not working.
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jayefen
Contributor
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11 Messages
8 hours ago
I spent the best part of 7 hours over 2 days with Xfinity as well as 2 hours with Samsung support. Nothing they suggested worked.
No matter what we did the app would took me to a login page. Would attempt to login by going to the internet or by scanning a QR code.
Both methods would tell me that everything was Ok and that the app would take me to the xfinity programming. Unfortunately, I would immediately get a message telling me:
Something went wrong. Try again later and error TVAPP-00166.
The only APP that does not work properly on Samsung is the Xfinity App. It may be on purpose to force the usage of a box.
All other apps worked well. You have only two solutions that work. 1) Buy a Roku stick and access the xfinity app from there. 2) this one worked but it causes you to repeat the setup; perform
a factory reset or a light reset and reinstall the xfinity app.
I did a light reset and had to setup from scratch to my network, reinstall Xfinity stream and any other app not already in Samsung (like Xumo).
It is an inconvenience but it works.
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user_1bskzm
5 Messages
6 hours ago
It should be fixed now. I was able to get mine working yesterday evening. About an hour later I got a robo-call from Xfinity telling me it was resolved.
1
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XfinityThomasA
Official Employee
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2.2K Messages
3 hours ago
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