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user_e5me29
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2 Messages

Saturday, December 14th, 2024 9:15 PM

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Error Code TVAPP-00195

Wow! I thought it was just me, but I see, others are having the same issue. I call samsung to troubleshoot with no resolution. I unplug TV, rebooted it, uninstall app then reinstall it, updated app. All did not work. At what point will xfinity, fix this issue?

Question

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Updated 

2 months ago

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Accepted Solution

XfinityJohnG

Official Employee

 • 

1.9K Messages

7 months ago

Thank you for reaching out to us here @user_e5me29. I do know that there was a known issue that our engineering team has been working on, we do not have an estimated time for that resolution as yet. 

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user_e5me29

2 Messages

Thank you for your response, however this is still an issue and has been for quite some time now. This lack of resolution will cause people to jump ship to another carrier.

2 months ago

0

XfinityKei

Official Employee

 • 

1.6K Messages

@user_e5me29 I’m sorry to hear you're having ongoing issues with the app.  Our team is here to help! Is your Samsung a smart tv or phone you're using? 

Are you seeing this error on all devices or just one?

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2 months ago

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