Error tv app-00287

The Xfinity dream app is not working on mine or my kids Roku tv it keeps popping up an error tvapp-00287 and will not work. It’s been like this for three days and it needs to be fixed I pay too much Money for us not to be able to watch tv in our own rooms smh I’ve literally done everything to resolve the problem and NOTHING works!! FIX THE PROBLEM

Responses

ccRuben

Retired Employee

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729 Messages

8 months ago

user_nigod5 Thank you for reaching out to our Xfinity forum so we can make sure you're able to stream all your favorite content :). Please restart your modem and let me know if you continue seeing this error once your internet connection is back up and running.

2

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U

user_urbgd0

1 Message

I tried restarting my modem and we are still receiving this message

2 months ago

0

XfinityAlyssaA

Official Employee

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1.7K Messages

We are sorry to hear that you tried restarting your modem but are still receiving this error @user_urbgd0, we appreciate you reaching out on our forums to let us know. Rest assured, our team is here to help and we would be happy to run through some troubleshooting steps with you. May I ask what type of device you are using? Are you experiencing this error on other devices as well?

We look forward to hearing back from you.

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2 months ago

0

Xfinity Stream Website

user_nigod5

Error tv app-00287

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ccRuben

user_urbgd0

XfinityAlyssaA

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