Error tv app-00287

I've been getting the error tvapp-00287 for weeks I'm connected to my home wifi. I've uninstalled and reinstalled the streaming app it's well as restarted my modem and nothing works it's been 3 weeks and 3 smart tvs and a roku device as well as an iPad just keep getting that error. Fix the streaming app please. I'm ready to dump xfinity and go somewhere else

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XfinityOrlandoM

Official Employee

•

1.4K Messages

4 months ago

@user_ba3tyr

Thanks for reaching out! I would not be happy if I was not able to stream my services via the Xfinity streaming app, let's get this resolved for you, please send me a direct message

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Click the "Direct Message" icon in the upper right - it looks like a chat bubble
Click the "New message" (pencil and paper) icon just to the right of Conversations
Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
Type your message in the text area near the bottom of the window
Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

2

0

U

user_ba3tyr

2 Messages

It's working for now

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4 months ago

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XfinityKei

Official Employee

•

1.1K Messages

@user_ba3tyr This is great news! I'm glad to know your issue with the streaming app are resolved. If you need anything else please don't hesitate to create a new post for us.

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4 months ago

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Xfinity Stream Website

user_ba3tyr

Error tv app-00287

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XfinityOrlandoM

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