1 Message
Error tvapp 00502
Hello-
i have been unable to view live tv via the xfinity app on any devices that previously played the service (macbook pro, iphone se, 2 different roku tvs and an ipad)
i went to a physical store today and they confirmed that i should be getting the channels/service bit were unable to help.
please advise
XfinityJorge
Official Employee
•
2K Messages
4 months ago
Greetings user_50zo37 Thank you so much for using our Forums to contact our Xfinity Support Team. We are here to work with you on these issues you are having with our app. I see you have been proactively trying to get this resolved, and we are here to lend a hand. To get started can I get your full name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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