Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_vkmt7e
1st Topic

1 Message

Wednesday, May 15th, 2024 4:18 PM

Closed

Error: TVAPP-00500 LG TV

I have a brand new LG TV and installed the Xfinity Stream app.  But I only get: "Something went wrong" and "Error: TVAPP-00500.  Please help!

Question

 • 

Updated 

2 months ago

67

1

0

Was this helpful?

XfinityGabriel

Official Employee

 • 

1.9K Messages

7 months ago

 

user_vkmt7e, Hi there! Thanks for taking the time out of your day to visit XFINITY for help with that error message. I love streaming the app on my smart TV to enjoy my entertainment so I understand the inconvenience that this can cause. We are the right place to go for help. Can you tell us the year of your LG smart TV model?

 

2

0

dounkslounch

1 Message

@XfinityGabriel​  is there a fix for this

2 months ago

0

XfinityAldrik

Official Employee

 • 

1.7K Messages

Thank you for reaching out to us @dounkslounch! The Xfinity Stream app is only available on eligible partner devices. For more information specific for LG devices, we have this dedicated article here. Is your TV listed as an eligible device? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

forum icon

New to the Community?

Start Here