Visitor
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1 Message
Error VM-16
For over a week now we’ve been getting an error code while trying to access On Demand. Error VM-16
Visitor
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1 Message
For over a week now we’ve been getting an error code while trying to access On Demand. Error VM-16
CCDaryl
Problem Solver
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828 Messages
3 years ago
@user_1cae23
I can look into this for you. Could you please send me a direct message with your full name and address? You can send me a direct message by clicking the "chat" icon in the upper right, then the pen/pad icon, and lastly Xfinity Support.
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debkit7
Frequent Visitor
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11 Messages
3 years ago
Having the exact problem, and contacted support, Alex in the Phillipines "A Good Agent" after about an hour of trying to resolve w/no good result has said he has elevated this for a call back. I have older equipment Scientific Atlanta Box which I Prefer to the newest XBox equipment. A comcast employee wrote about this issue in 2019 and claimed the VM-16 was a backend server w/metadata problem. Personally think that Xfinity is attempting to force those of us w/older systems to change. When equipment dies so goes my TV account. Their internet service has gotten very poor, and Alex did note that it was operating unusually slow. May I inquire what system/DVR box u are using when this issue occurs for you? I am a basic TV, land line, and internet account customer. Rural PA, they took our local office away right before they introduced the X1 Box. We all have to travel and hour out of our way to & back for office support. Thanks for sharing
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user_9f3885
Visitor
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1 Message
2 years ago
Our Xfinity on demand system also gives error message VM-016.
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debkit7
Frequent Visitor
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11 Messages
2 years ago
what services and equipment are u using to utilize your xfinity account
i.e. is the x-1 system or is it the Cisco DVR or Atlantic DVR? Are u basic for TV or do u have an extended line up? Has your internet if u use thru xfinity gotten slower? do u rent xfinity's equipment for your internet use or supply your own?
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